AscendCare SMS MESSAGING – Terms & Conditions / Terms of Service
Last Updated: September 12, 2025
These Terms and Conditions (“Terms”) govern your use of the SMS/text messaging program
provided by AscendCare, Home Health Solutions LLC. (“AscendCare”, “we”, “us”, “our”). By
opting in to receive text messages from AscendCare, you agree to be bound by these Terms
By opting in, or continuing to receive SMS messages, you confirm that you have read,
understood, and agreed to these Terms and our Privacy Policy. If you do not agree, please do
not opt in to the SMS service or stop usage as detailed below.
2. Opt-In & Opt-Out
● Opt-In: You consent to receive recurring SMS messages from us to the mobile number
provided.
● Opt-Out: You may stop messages at any time by replying with a specified keyword (e.g.
“STOP”) or following instructions provided in the messages. After opting out, we will
send a confirmation message and no further messages will be sent unless you opt in
again.
3. Message Frequency
AscendCare may send you approximately five (5) messages per week regarding updates,
promotions, reminders, etc. Actual frequency may vary.
4. Content of Messages
Messages may include: reminders, promotions, service alerts, account updates, or other
relevant information. We will not send unrelated or spam content.
5. Charges
You acknowledge that message and data rates may apply depending on your mobile plan.
AscendCare is not responsible for any such charges from your carrier.
6. User Responsibilities
You agree that:
● The phone number you provide is accurate
● You are the owner of that number or have permission to use it
● You will comply with these Terms and applicable laws
7. Prohibited Conduct
You may not use the service for:
● Sending illegal, harassing, defamatory, obscene or fraudulent messages
● Attempting to reverse engineer or interfere with the service
● Impersonating another person
8. Termination & Suspension
AscendCare may suspend or terminate your participation in the SMS service if:
● You violate these Terms
● We believe use is abusive or otherwise harmful
● Required by law or regulation
9. Disclaimers & Limitation of Liability
● The service is provided “as is,” without warranties of any kind.
● AscendCare will not be liable for indirect, incidental, special or consequential damages
arising from the SMS service.
● In no event will AscendCare’s liability exceed the cost of providing the service.
10. Intellectual Property
All content, trademarks, service marks, logos, and text used in the SMS messages or related
materials are the property of AscendCare or its licensors. You may not copy, reproduce, or use
such content without permission.
11. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws ofUnited States
of America. Any dispute arising under or related to these Terms will be subject to the exclusive
jurisdiction of the courts of Minnesota, unless otherwise required by law.
12. Changes to Terms
AscendCare may modify these Terms at any time. We will provide notice of significant changes
(for example via SMS or on our website). Continued use after the change means you accept the
new Terms.
13. Contact Information
If you have any questions about these Terms, contact:
AscendCare Home Health Solutions LLC
Able St. NE Blaine, MN 55434
info@ascendcarehhs.com
763-210-5878
NOTICE OF HOME CARE PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
USE AND DISCLOSURE OF HEALTH INFORMATION
ASCENDCARE HOME HEALTH SOLUTIONS LLC may use your health information to provide you treatment, obtain payment for your care, and conduct health care operations. Your health information may be used or disclosed only after ASCENDCARE HOME HEALTH SOLUTIONS LLC has obtained your written consent. ASCENDCARE HOME HEALTH SOLUTIONS LLC has established policies to guard against unnecessary disclosure of your health information by employees or outside parties.
THE FOLLOWING IS A SUMMARY OF THE CIRCUMSTANCES WHERE YOUR HEALTH INFORMATION MAY BE USED/ DISCLOSED WITH YOUR CONSENT.
To Provide Treatment:
ASCENDCARE HOME HEALTH SOLUTIONS LLC may use your health information to coordinate care within ASCENDCARE HOME HEALTH SOLUTIONS LLC and with your physician, therapists, case managers, pharmacists, medical equipment suppliers, family, POAs, and others who are legally appropriate to receive your health information.
To Obtain Payment:
ASCENDCARE HOME HEALTH SOLUTIONS LLC may disclose your health information to insurance companies as needed to obtain prior approval and to collect payment for the care you receive from ASCENDCARE HOME HEALTH SOLUTIONS LLC.
To Conduct Health Care Operations:
ASCENDCARE HOME HEALTH SOLUTIONS LLC may use and disclose health information for its own operations to facilitate the function of ASCENDCARE HOME HEALTH SOLUTIONS LLC, and as necessary to provide quality care to all of ASCENDCARE HOME HEALTH SOLUTIONS LLC‘s clients.
- For Appointment Reminders:
- For Treatment Alternatives:
ASCENDCARE HOME HEALTH SOLUTIONS LLC may use and disclose your health information to contact you as a reminder that you have an appointment for a home visit.
ASCENDCARE HOME HEALTH SOLUTIONS LLC may use and disclose your health information to tell you about or recommend possible treatment options or alternatives that may interest you.
THE FOLLOWING IS A SUMMARY OF THE CIRCUMSTANCES AND PURPOSES FOR WHICH YOUR HEALTH INFORMATION MAY BE USED AND DISCLOSED WITHOUT FIRST RECEIVING YOUR WRITTEN CONSENT
- When Legally Required
- When There Are Risks to Public Health
- To Report Abuse, Neglect or Domestic Violence.
- To Conduct Health Oversight Activities.
- In Connection with Judicial and Administrative Proceedings.
- To Coroners and Medical Examiners
- For Organ, Eye or Tissue Donation
- For Research Purposes
- For Worker’s Compensation
- For Specified Government Functions
- AUTHORIZATION TO USE OR DISCLOSE HEALTH INFORMATION
- YOUR RIGHTS WITH RESPECT TO YOUR HEALTH INFORMATION
- – Right to request restrictions.
- – Right to receive confidential communications.
- – Right to inspect and copy your health information.
- – Right to amend health care information.
- – Right to an accounting.
- – Right to a paper copy of this notice.
ASCENDCARE HOME HEALTH SOLUTIONS LLC will disclose your health information when it is required to do so by any Federal, State or local law and law enforcement officials.
ASCENDCARE HOME HEALTH SOLUTIONS LLC may disclose your health information for public activities and purposes to:
– Prevent or control disease, injury, or disability and report adverse events; to notify a person who has been exposed to a communicable disease or who may be at risk of contracting or spreading a disease.
– Notify an employer about an individual who is a workforce member as legally required.
ASCENDCARE HOME HEALTH SOLUTIONS LLC is allowed to notify government authorities if ASCENDCARE HOME HEALTH SOLUTIONS LLC believes a client is the victim of abuse, neglect, or domestic violence.
ASCENDCARE HOME HEALTH SOLUTIONS LLC may disclose your health information to a health oversight ASCENDCARE HOME HEALTH SOLUTIONS LLC for activities including audits, civil administrative or criminal investigations, inspections, licensure or disciplinary action.
ASCENDCARE HOME HEALTH SOLUTIONS LLC may disclose your health information in response to an order of a court or administrative tribunal as expressly authorized by such order or in response to a subpoena, discovery request or other lawful process.
ASCENDCARE HOME HEALTH SOLUTIONS LLC may disclose your health information to coroners, medical examiners and funeral directors of determining your cause of death and for making funeral arrangements.
ASCENDCARE HOME HEALTH SOLUTIONS LLC may release your health information for worker’s compensation or similar programs.
In certain circumstances, the Federal regulations authorize ASCENDCARE HOME HEALTH SOLUTIONS LLC to use or disclose your health information to facilitate specified government function.
Other than is stated above, ASCENDCARE HOME HEALTH SOLUTIONS LLC will not disclose your health information without your written authorization. You may revoke that authorization in writing at any time.
You have the following rights regarding your health information that ASCENDCARE HOME HEALTH SOLUTIONS LLC maintains:
You may request restrictions on certain uses and disclosures of your health information.
You have the right to refuses any persons other than yourself to have access to your health information.
You have the right to inspect and copy your health information.
You or your representatives have the right to request that ASCENDCARE HOME HEALTH SOLUTIONS LLC amend your records if you believe your health information is incorrect or incomplete. ASCENDCARE HOME HEALTH SOLUTIONS LLC may deny the request if it is not in writing or does not include a reason for the amendment. The request also may be denied if ASCENDCARE HOME HEALTH SOLUTIONS LLC did not create your health information records.
You or your representative have the right to request an accounting of disclosures of your health information made by ASCENDCARE HOME HEALTH SOLUTIONS LLC for any reason other than for treatment, payment or health operations. The request should specify the time period for the accounting starting on or after April 14, 2003. Six (6) years is the maximum period of time for the request.
You/your representative have a right to a separate paper copy of this Notice at any time. To obtain a separate paper copy, please contact the ASCENDCARE HOME HEALTH SOLUTIONS LLC at 763-210-5878. The client or a client’s representative may also obtain a copy of the current version of ASCENDCARE HOME HEALTH SOLUTIONS LLC’s Notice of Privacy Practices at its website, ascendcarehomehealth.com.
DUTIES OF ASCENDCARE HOME HEALTH SOLUTIONS LLC:
ASCENDCARE HOME HEALTH SOLUTIONS LLC is required by law to maintain the privacy of your health information and to provide to you and your representative this Notice of its duties and privacy practices. ASCENDCARE HOME HEALTH SOLUTIONS LLC is required to abide by the terms of this Notice. You have the right to express complaints to ASCENDCARE HOME HEALTH SOLUTIONS LLC and to the Secretary of DHHS if you believe that your privacy rights have been violated. You will not be retaliated against in any way for filing a complaint.
CONTACT PERSON
ASCENDCARE HOME HEALTH SOLUTIONS LLC has designated Dumah Chebo, Compliance Officer as its contact persons for all issues regarding client privacy and your rights under the Federal privacy standards. You may contact these persons at ASCENDCARE HOME HEALTH SOLUTIONS LLC, 11061 Able St. NE. Blaine, MN 55434 if you have any questions or concerns about this privacy notice or your rights.